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You and your health plan: Three strategies for you to take (Part 2)

Good communication is the key to maximizing the benefits of your health insurance plan. . Here is the second of three strategies that will help:

2.When you receive a request from your health plan, respond to it.

Health insurance plans make requests because they lack some information about you. Often this information is necessary to pay a claim. Unanswered requests do not just fade away and they can result in a denied payment or delays that end up costing you money. Sometimes, they can even delay your treatment.

Whenever your health insurance plan requests additional information about a doctor visit or a procedure reply ASAP to ensure you are maximizing your healthcare benefits.

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Ruthann Russo, PhD, JD, MPH, RHIT, is a healthcare expert with more than 20 years of experience working in and advising healthcare organizations.

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