Question: Why are we so rushed in doctors’ offices?
From: D.M. of Winchester, IN
Answer: In my book, 7 Steps to Your Best Possible Healthcare, I cite a study by The American Academy of Ophthalmology which indicates that patients find quality of their physician appointments to be more important than quantity. The study goes on to say that patients who were satisfied with their doctor visit tended to overestimate the time spent and those who were dissatisfied complained that the physician hurried, even if the visits were actually long. Patients have an average of 16 minutes with their physicians so it is important to be prepared when going into the visit. As I explain in the book, the preparation will reap benefits in the dialog you have. Important points are to organize your questions (write them down so you don’t forget), research the problem so you know what to ask, answer all the physician’s questions fully, listen carefully, repeat what you are told or instructed, ask for clarification if you don’t understand, ask for written instructions. You may want to take someone along if you are comfortable with that arrangement.
Ruthann Russo, PhD, JD, MPH, RHIT, is a healthcare expert with more than 20 years of experience working in and advising healthcare organizations.
